Welcome to Welonna support. Below are answers to common questions and instructions for managing your subscription and your data. If you can't find what you need, email us — we read every message.
We aim to respond within 2–3 business days. For faster help with billing or refunds, see "Refunds" below.
Welonna is an AI voice companion app. You can listen to pre-generated companion content for free, chat by text with AI companion characters, and — with Pro — have real-time AI voice calls. The characters are AI, not real people.
No separate sign-up is required. You set a nickname during onboarding, and your conversation history is stored locally on your device.
Pre-generated voice/video content and text chat are available without a subscription (limits may apply). Real-time voice calls are a Pro feature billed by usage, and can be funded with consumable time packs. A subscription unlocks additional Pro features.
No. During real-time calls, your microphone audio is transcribed to text on your device (using on-device technology). The audio itself is never uploaded to us or any server. Only the resulting text is sent to generate a reply. See our Privacy Policy for full details.
Your conversation history is stored locally on your device. We do not upload it to our servers and cannot access it. We do not sell your data or use third-party advertising/analytics SDKs.
To power AI features we send text to Google (Gemini) for replies and Inworld AI for voice synthesis. In-app purchases are handled by Apple. Details and links to their policies are in our Privacy Policy.
Subscriptions are managed by Apple, not inside Welonna. To cancel:
Your subscription stays active until the end of the current billing period; you won't be charged again after cancellation.
Make sure you're signed in with the same Apple ID you used to purchase, then open Welonna and use the "Restore Purchases" option on the subscription/paywall screen.
No. Purchased time-pack minutes never expire and are used up as you make calls.
All purchases are processed by Apple, so refunds are requested through Apple at reportaproblem.apple.com. Tips (Tip Jar) are non-refundable. If you have an issue with a charge, email us and we'll help where we can.
Your conversation history is stored only on your device. To delete it:
You can delete history, edit your nickname, and revoke microphone access yourself on your device. For data access or export requests under GDPR, CCPA/CPRA, or similar laws, email us at the address above and we'll respond, typically within 30 days. See the "Your Privacy Rights" section of our Privacy Policy.
Go to Settings → Welonna → Microphone and toggle it off. Note that real-time voice calls won't work without microphone access, but text chat will still function.
Welonna's companions are AI, not real people. Replies can be inaccurate and are for entertainment and companionship only. Welonna does not provide medical, psychological, mental-health, legal, or financial advice. If you are in crisis or thinking about self-harm, please reach out to a professional right now — in the U.S., call or text 988 (Suicide & Crisis Lifeline). Outside the U.S., contact your local emergency services or crisis hotline. You are not alone.
Email us and include your device model and iOS version if you're reporting a bug — it helps us reproduce and fix issues faster.
Developer: zhengxuancheng (independent developer)
See also: Privacy Policy · Terms of Service
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